The Data Act – Frequently Asked Questions

1. What are my rights under the Data Act?

You may have rights under the Data Act if you are a ‘user’ of our connected products and/or related services in the EU. This means you:
  • Own a connected product (like a Ford connected vehicle); or
  • Have a contractual right to use a connected product (for example, leasing a Ford connected vehicle); or 
  • Use a related service of a connected product (for example, FordPass app).
If you fit into one (or more) of these categories, the Data Act gives you two main rights for the data generated by your use of the connected product and/or the related service. 

  • Access: You can access the data yourself, following the steps outlined below.
  • Share: You can share the data with third parties of your choice (when located in the EU).
Importantly, these rights do not apply to all data generated by the connected product or the related service. You have these rights to the “readily available data” – essentially, the raw and pre-processed data that are generated directly from your use of the connected product and/or the related service, and that are readily available to us. For example, vehicle data resulting from your use of the connected vehicle, or charger data resulting from your use of the connected charger. We call this “Data” in these FAQs. 

Please note that certain data are excluded from the Data Act, including highly enriched data or derived data and other data that are not readily available to us (for example, data generated by your use of third-party applications in the vehicle and that are not collected by Ford). 

2. What are Ford’s connected products and related services?

To see a list of our connected products and related services, and for more information about the Data, please consult the Transparency Page (Insert URL). 

Please note that some products and services you enjoy may not be in the list of our connected products and related services if they are provided by a third-party and Ford does not collect data generated by their use (for example, Amazon Alexa). Please contact the third-party directly if you have questions about the data generated by your use of their services. 

3. Does the Data Act apply to me if I am outside the EU?

No. You only have rights under the Data Act if you are in the EU, and if you are a user of our connected product (that we sold in the EU) and/or the related service we provide for that connected product. You can also share your Data only with a third-party located in the EU.

4. What should I consider before I share my data with a third-party?

Remember, if you are thinking of sharing your Data with a third-party:
  • You can only share your Data with a third-party in the EU. 
  • You should only choose a third-party you trust. 
  • You should have a written agreement with the third-party about what Data they can use and how they can use it. 
  • We will only send your Data to the third-party you specify, and only upon your specific request. But we will not independently verify any non-Ford person. 
Just so you know, the Data Act allows us to charge the third-party if we send your Data directly to them, upon your request. But we will not charge you.

5. What data can I access or share?

The Data you can request and/or share will vary depending on your vehicle model, your subscriptions, the features you have enabled, and your chosen settings.  The Data will fall into one of these categories:

  • Vehicle Data: Core vehicle performance and system status such as battery levels, fuel, mileage and coolant temperature.
  • Vehicle Health:  Diagnostic and maintenance-related information such as tire pressure, oil life and diesel exhaust system status.
  • Driving Data:  How the vehicle is operated and used such as speed, acceleration, braking and seat belt use.
  • Vehicle Location:  Positional and movement data such as GPS coordinates, compass direction and GPS speed.
  • Electric Vehicle Data:  Key electric vehicle metrics such as battery charge level, energy capacity, temperature and motor voltage 
  • Charging Data:  Information related to the vehicle’s charging process such as time and duration of charge, voltage, current, charger type and plug status.  This may also include charger data, if available.
  • Trip Data:  When you use navigation or trip planning features, journey information such as route, fuel consumption, total distance and electric-only travel range.  
  • Vehicle Security:  Status of security systems such as alarms, door locks and window position.
  • Speciality Vehicle Manufacturer Data:  High-level details about Specialty Vehicle Manufacturer installed modules, including input and output status of those modules. 

Remember, if your product is not connected (for example, if you have not registered your vehicle to your FordPass account), there will be no Data for us to give to you, or for you to access or share with third parties.


If you want to understand what Data may be available (and therefore what Data you can request access to and/or share with third parties), you can find that information in a table here. Again, the Data available for your specific vehicle may vary based on your vehicle model, your subscriptions, the features you have enabled, and your chosen settings.  


Where technically feasible, we will provide the Data (to you or the third-party you specify) in a continuous format and in real-time through a Ford API.  We call this Continuous Data.  We will provide other Data in a non-continuous format, as downloadable JSON files.   We call this Historical Data. 

6. How can I understand and interpret my Data?

If you, or a third-party you share your Data with, need a description of the Data, you can find this in our data dictionaries. 
  • Data dictionaries for Continuous Data: here
  • Data dictionaries for Historical Data: here   

7. How to contact us

If you need to get in touch with us about the Data you have rights to under the Data Act, or about your request to access the Data or share your Data with third parties, you can contact us using the following contact information. 

8. How can I access or share my Data?

Ready to access or share your Data? Choose the option below that best suits you and follow the steps outlined. The process may be different depending on your relationship with the connected product or related service (for example, whether you are a FordPass customer or a Ford Pro customer) and whether you are requesting Continuous Data or Historical Data. You will need an account with Ford. 


  1. 1. I use a Ford connected vehicle, but I don’t have an account with Ford. How can I request access to my Data? 
If you do not have a FordPass account or have not previously registered your vehicle to a valid FordPass account, please note that there will not be any Data available. 

You can find more information about FordPass and registering your vehicle to a FordPass account on our Ford Connectivity page.

2. I am a FordPass customer. How do I access my Data?

To access your Data, please follow the steps outlined below. 

Please note: If there are multiple FordPass account holders for the same connected vehicle and/or Wallbox, each authorized user or Ford Pass account holder will be able to exercise the same rights of Data access and third-party Data sharing. Each authorized user is responsible for notifying any other user(s) and obtaining their consent before requesting any Data that may be generated by their use of the connected vehicle, Wallbox or related service. 

The steps are different depending on whether you are accessing Historical Data or Continuous Data (please see FAQ5 for more information about the difference between Historical Data and Continuous Data). 

2.1  FordPass customer - Accessing your Historical Data

Step 1: Please ensure that you have a valid FordPass account and that your vehicle and/or Wallbox is registered to your FordPass account.  You can find more information about FordPass and registering your vehicle or Wallbox to your FordPass account here [URL]. https://www.ford.co.uk/technology/connectivity
Before requesting Data, please be sure to notify any other users and obtain their consent before requesting access to any Data that may be generated by their use of the connected vehicle, Wallbox or related service.   

Step 2: Please sign in to the Historical Connected Gateway here [URL] using your FordPass account. 

Step 3: Please complete the Customer Intake Form on Historical Connected Gateway. 
  • You will need to provide the VIN number(s) for the vehicle(s) you want the Data for. If you are requesting Wallbox Data, VIN is not required.
  • You will also need to provide the time period for which you want the Data. You can only request the Data generated from 12 September 2025, up to the date that is 2 days before the date you are making the request (this ensures all system data is synchronized).
  • Please follow the instructions on the Historical Connected Gateway and validate your VIN . Then please submit the Customer Intake Form. 

Step 4: Once you have completed and submitted the Customer Intake Form, you should receive an email from Ford to the email address you gave in the Customer Intake Form. Please check your email and verify your request details.

Step 5: Your request will be processed by Ford. If you have not received your requested Data or any information from Ford within 28 days of you receiving the email in Step 4, please contact Ford at [URL for FAQ7]. 

Step 6: You will receive an email from Ford with a link confirming that the requested Data is ready for you to download. The Data will be available to download for 7 days.

2.2  FordPass customer - Accessing your Continuous Data

Alternatively, if you want access to the Continuous Data (real time data to be made available through an API) including Wallbox data, please follow the below steps.

Step 1: Please ensure that you have a valid FordPass account and that your vehicle and/or Wallbox is registered to your FordPass account. You can find more information about FordPass and registering your vehicle or Wallbox to your account here [URL]. Before requesting Data, please be sure to notify any other users and obtain their consent before requesting access to any Data that may be generated by their use of the vehicle, Wallbox or related service.

Step 2: Register for a Ford Developer Marketplace account at this [URL]. Please provide the requested information, then review and accept the terms and conditions. 

Step 3: Once signed into your Ford Developer Marketplace account, you can request access to our API by following the instructions on the Ford Developer Marketplace. 

Step 4: From within your Ford Developer Marketplace account profile, you can create new credentials for accessing the API. You can also monitor all credentials that are currently active. 

Step 5:  After creating the access credential, please retrieve the generated URL which links to your account. This is retrieved from the Developer Dashboard. Please utilise the retrieved URL and log in using your Ford Member (FordPass) account login to link your vehicle. Once linked, you will be redirected to the redirect URI you provided, and you will receive a token at your redirect URI.

Step 6: You may now utilize the API to retrieve Data via your desired platform

3.  I am a FordPass customer. How can I share my Data with third parties?

Please carefully note the points in FAQ4 (What should I consider before I share my data with a third-party) before sharing any data with a third-party. Please also note that if there are multiple FordPass account holders for the same Ford connected vehicle or Wallbox, each authorized user or FordPass account holder can share the Data with third parties, as well as terminate Data sharing with third parties. This means that even if you decide to share your Data with a third-party, other authorized users who are connected to the same vehicle or Wallbox can terminate the data sharing. Each authorized user is responsible for notifying any other users and obtaining their consent before requesting to share any Data that may be generated by their use of the connected vehicle, Sharing your Historical Data with third parties

You have two ways to share your Historical Data with third parties. You can either: 

  • obtain and download the Historical Data files yourself (by following the steps in FAQ8.2) and share the files directly with a third-party of your choice; or
  • tell the third-party to request your Historical Data on your behalf. In this case, please ask the third-party of your choice to follow the steps in FAQ8.4 (I am a third-party who needs to access the data of a FordPass customer. How can I do this?). Please also see FAQ8.4 to understand how you can stop sharing Historical Data with third parties, if you change your mind. 
Sharing Continuous Data with third parties

To share Continuous Data (in real time Data through an API) with a third-party data recipient, please ask them to follow the steps outlined in FAQ 8.4.2 below. If you need additional help, please contact customer service (see contact information in FAQ 7).

4. I am a third-party who needs to access Data of a FordPass customer. How can I do this?

Note to third parties (not Ford customers): A third-party (a non-Ford customer) should only follow these steps to request access to the Ford customer’s Data if that third-party has been specifically appointed by the Ford customer to be a data recipient under Article 5 of the Data Act. The third-party must obtain the consent of the customer and any other users whose Data may be within the scope of the requested Data. The third-party must also have a written agreement with the Ford customer (whose Data they are accessing) that details the scope of Data that can be accessed and used, and how and for what purpose the Data can be used. Where Ford shares the Ford customer’s Data directly with the third-party data recipient (upon the Ford customer’s request), Ford may charge compensation to the third-party data recipient and may set or change the rate of compensation from time to time. 


  1. 4.1 Requesting access to Historical Data of FordPass customers as a third-party data recipient 
If you are a third-party data recipient, you can request access to a Ford customer’s Historical Data on their behalf by following the below steps. If your request is processed successfully, you will receive a link to a location where you can download the files containing Historical Data (in JSON format).

Step 1: Please ensure that: (i) the Ford customer (whose data you are requesting on their behalf) is an authorized user of the connected vehicle, Wallbox or related service you are requesting Data from; (ii) the Ford customer has a valid FordPass account and that the vehicle and/or Wallbox is registered to their FordPass account; and (iii) you have obtained the consent of the Ford customer and any other users before requesting any Data that may be generated by their use of the vehicle, Wallbox or related service.

Step 2: Please visit the Historical Connected Gateway here [URL].

Step 3: Please complete the Agent Intake Form. 
  • You will need to provide the requested information, including your company information (if applicable) and details of the Ford customer whose data you are requesting on their behalf. 
  • Please ensure you coordinate with the Ford customer (whose data you are requesting on their behalf). This is because, in order to process your request, we will require the Ford customer to confirm their consent to share their data within 3 days from our attempt to contact them. Otherwise, the request will be cancelled.
  • You will need to provide the VIN number(s) for the vehicle(s) if requesting vehicle-related data. You will also need to provide the time period for the Data you are requesting (i.e., how far back you want the Historical Data for). If you are requesting our customer’s Wallbox Data, you do not need to provide any VIN number(s). 
  • Please note, you can only request data from 12 September 2025, and up to the date that is 2 days from the date you are making the request (this ensures all system data is synchronized).

Step 4: Once you have completed and submitted the Agent Intake Form, you should receive an email from Ford to the email address you gave in the Agent Intake Form. Please check your email and verify your request details.

Step 5: The Ford customer (whose data you are requesting on their behalf) will be notified and will be asked if they consent to sharing their Data. Upon receiving our customer’s consent, your request will be processed by Ford. If you have not received your requested data or any information from Ford within 28 days of you receiving the email in Step 4, please contact Ford at [URL]. 

Step 6: You will receive an email from Ford with a link confirming that the requested Data is ready for you to download. The data will be available to download for 7 days. 

To Ford customer:You can revoke your consent any time up until the data is downloaded by the third-party data recipient (in Step 6 above). Please note, if you revoke consent after the third-party recipient has already downloaded the Data, the revocation will not delete the Data from the downloaded location.  The link enabling access to the data will automatically expire in 7 days or earlier if you revoke your consent.

  1. 4.2 Requesting access to Continuous Data of FordPass customers as a third-party data recipient 

Alternatively, if you have been appointed as a third-party data recipient by a Ford customer to make a request for their Continuous Data (real time Data through an API) on their behalf, please follow these steps.

Step 1: Please ensure that: (i) the Ford customer (whose data you are requesting on their behalf) is an authorized user of the connected vehicle, Wallbox or related service that you are requesting Data from; (ii) the Ford customer has a valid FordPass account and that the vehicle and/or Wallbox is registered to their FordPass account; and (iii) you have obtained the consent of the Ford customer and any other users before requesting any Data that may be generated by their use of the vehicle, Wallbox or related service.

Step 2: Register for a Ford Developer Marketplace account at this [URL]. Please provide the requested information, then review and accept the terms and conditions. 

Step 3: Once signed in to your Ford Developer Marketplace account you can request access to our API by following the instructions on the Ford Developer Marketplace.
 
Step 4: From within your Ford Developer Marketplace account, you can create new credentials for accessing the API. You can also monitor all credentials that are currently active.

Step 5: After creating the access credential, please retrieve the generated URL which links to your account. This is retrieved from the Developer Dashboard. Please utilise the retrieved URL and log in using your Ford Member (FordPass) account login to link your vehicle. Once linked, you will be redirected to the redirect URI you provided, and you will receive a token at your redirect URI.
 
Step 6: You may now utilize the API to retrieve data via your desired platform.  

5. I am a Ford Pro customer / fleet manager. How can I access my Data? 

To access your Data, please follow the steps outlined below. 

The steps are different depending on whether you are accessing Historical Data or Continuous Data. If you want to request access to Data relating to your Ford Pro supplied Charger, please refer to FAQ[9].

5.1  Ford Pro customer/fleet manager - Accessing your Historical Data

Step 1: Please ensure that: (i) you have a valid Ford Pro Marketplace account, (ii) you are authorized for the vehicle or related service you want the Data for, and that your vehicle is activated in your Ford Pro Marketplace account. You can find more information about Ford Pro Marketplace here [URL]. 

Step 2: Please sign in to the Historical Connected Gateway here using your Ford Pro account credentials [URL].

Step 3: Please complete the Customer Intake Form on Historical Connected Gateway. 
  • You will need to provide the VIN number(s) for any Ford connected vehicle(s) you want the Data for. 
  • You will also need to provide the time period for which you want the Data. You can only request Data generated from 12 September 2025, up to a date that is 2 days from the date you are making the request (this ensures all system data is synchronized).
  • Please follow the instructions on the Historical Connected Gateway and validate your VIN. Then submit the Customer Intake Form. 

Step 4: Once you have completed and submitted the Customer Intake Form, you should receive an email from Ford to the email address you gave in the Customer Intake Form. Please check your email and verify your request details.

Step 5: Your request will be processed by Ford. If you have not received your requested Data or any information from Ford within 28 days of you receiving the email in Step 4, please contact Ford at [URL]. 

Step 6: You will receive an email from Ford with a link confirming that the requested Data is ready for you to download. The Data will be available to download for 7 days.

Note : If you are a Ford Pro customer in one of the participating European markets and want to access your FORDLiive data (In this instance you will not have a login account).  Please follow step 2 & 3 above. After Ford receives your intake form, a representative will verify ownership and you will be contacted about next steps.  

5.2  Ford Pro customer/fleet manager - Accessing your Continuous Data 

Alternatively, if you want access to real time data to be made available through an API, please follow the below steps.

Step 1: Visit the link to the continuous data/API solution [URL]

Step 2: As the fleet administrator, log in to your Ford Pro Marketplace account or sign up with your company information on FordPro.com [URL]

Step 3: Add the Fleet Connected Data Gateway or Fleet Quality Connected Data Gateway product(s) to your account from Market Place, under the ‘Explore More Products’ Tab. 
  • Note, if you are requesting Data relating to any vehicle that is a multi-make product utilizing a plug-in device (PID) then please select the Fleet Multi-Make Data Gateway product.

Step 4: Please click ‘Add Vehicles’ icon and provide the details of your vehicle(s).

Step5: After adding vehicles. Select the VIN(s) and click ‘Subscribe to Product’. From the drop-down menu, choose the Fleet Connected Gateway product for enrollment.  If you are requesting only the Vehicle Health Data, please select the Fleet Quality Connected Gateway product.. To request Data relating to vehicle enrolled in the multi-make product, the Fleet Multi-Make Data Gateway should be selected. 

Step 6: If desired, you may add additional account user’s access. Select ‘Add New Users’ and grant Developer portal access from the selection boxes and assign the administrative role. 

Step 7: Login to Developer Portal here [URL] using your Ford Pro Marketplace details to sign in and go to create Client ID and secret. You can also review the API technical documentation from within the developer portal.

Step 8: Use the obtained client ID and secret to access data using the provided API.

6.  I am a Ford Pro Customer / fleet manager. How can I share my Data with third parties?

Please note the points in FAQ4 (What should I consider before I share my data with a third-party) before sharing any data with a third-party.

For the third-party to access your Data, that third-party must first register as an approved third-party service provider. To register, the third-party should follow the following steps:

Sharing your Historical Data with third parties

You have two ways to share your Historical Data with third parties. You can either: 

  • obtain and download the Historical Data files yourself (by following the steps in FAQ8.5.1) and share the files with a third-party of your choice; or

  • tell the third-party to request your Historical Data on your behalf. In this case, please ask the third-party of your choice to follow the steps in FAQ8. (I am a third-party who needs access the data of a Ford Pro customer / fleet manager. How can I do this?). Please also see FAQ8.9.1 to understand how you can stop sharing Historical Data with third parties, if you change your mind.

Sharing your Continuous Data with third parties

To share Continuous Data (in real time Data through an API) with a third-party data recipient, please ask them to follow the steps outlined in FAQ 8.8 below. If you need additional help, please contact customer service (see contact information in FAQ 7).

7.  I am a third-party who has been appointed as a data recipient by a Ford Pro customer to make a data access request on their behalf. How can I do this?

After registering as an approved third-party service provider, to access your customer’s Historical Data in the form of a downloadable JSON file, please follow these steps: 

Step 1: Please ensure your customer is authorized for the vehicle data you wish to retrieve, that their vehicle is activated in their Ford Pro Marketplace account. You can find more information about Ford Pro Marketplace here [URL].

Step 2: Please visit the historical connected gateway here [URL]

Step 3: Please complete the customer intake form
 
  • You will need to provide your company information, as well as details of the customer whose data you wish to request. 
  • Please ensure you coordinate with your customer as in order to process your request their consent will be required within 3 days from our attempt to contact them or the request will be cancelled. 
  • You will need your VIN number(s) and the period in time you wish to request data for. For Charging data, a VIN is not required.

Please note, data is only available on or after the 12th September 2025; up to 2 days from the current date. This ensures all system data is synchronized and made available where applicable.

Step 4: Please check your email and verify your request details

Step 5: Your customer will be notified to confirm their consent to sharing their Data. Upon receiving customer consent, your data request will be processed by Ford. If you have not received your information within 28 days please contact Ford via [URL]

Step 6: You will receive an email with a link confirming data is ready for download. The information will be available to download for 7 days.

If you change your mind or want to stop the Third-party from receiving the Data: You can revoke your consent any time up until the data is downloaded by the third-party data recipient (in Step 6 above). Please note, if you revoke consent after the third-party recipient has already downloaded the Data, the revocation will not delete the Data from the downloaded location.  The link enabling access to the data will automatically expire in 7 days or earlier if you revoke your consent.



  1. 8. Requesting access to Continuous Data of Ford Pro/ fleet customers as a data recipient 
  2. Alternatively, after registering as an approved third-party service provider to retrieve real time data through an API, please ask your customer to complete the consenting process outlined below:


    • Step 1: Log in to their Ford Pro Marketplace account or sign up with their company information on FordPro.com [URL]
    • Step 2: Add the Fleet Connected Data Gateway product(s) to their account from Market Place, under the ‘Explore More Products’ Tab.
    • Step 3: To add vehicles, click ‘Add Vehicles’ and provide their vehicle(s) details
    • Step 4: Go to the Service Providers tab within the Fleet menu, and select the desired VIN(s)
       
      • Click on ‘Add Consent’, and from drop down list select the 3rd Party Service Provider with whom data is to be shared

  1. Step 5: As the 3rd Party Service provider, you will receive communication of the consented Vin(s), and can then follow the Fleet Subscribe the Product steps to enroll vehicles into Fleet Connected Gateway product as described here [URL to other FAQ]
  2. Step 6: As an approved 3rd party service provider, log into Developer Portal using your Ford Pro sign in, and go to create Client ID and secret
  3. Step 7: Use the obtained client id and secret to access data using the provided API.
  4. Step 8 : In order to stop sharing data with 3rd party, the user can either
     
    • Communicate to their consented 3rd party offline, to un-subscribe from Connected Data Gateway product
  5.  
  6. (or)

    • Remove Consent by going back to their Fleet Menu, select the VIN and choose to Remove Consent.



  1. 9. I am a Ford Pro customer. How can I access or share the Data related to my Charger? 

If you would like to request your historical charging station data then please follow the steps outlined in FAQ8.5.1 (for access) and FAQ 8.7 (for sharing).  Alternatively, for real time charging data please follow the attached instructions [Link in comments for details].

10. I am not a Ford Pro customer but I am a user of a Ford Pro / fleet vehicle (e.g., a driver) and have rights under the Data Act to the Data generated through my use of the vehicle. How can I request access to the data or request to share the data with third parties?

Please contact your fleet manager or the Ford Pro Marketplace account holder (if different) who should be able to process the request on your behalf.


11.  I rented a Ford vehicle from a rental company, so I think I am a user of that vehicle and have rights to the data generated when I used it. How can I request access to the data or share the data with third parties? 


Please contact the rental company from whom you rented the Ford connected vehicle, who should have an account with Ford and be able to process the request on your behalf. 


  1. 12. I am a rental car company. How can I process the requests from my customers (to access their data and/or share their data with third parties) on their behalf? 

If you receive a request for Data from your rental customer, then please follow the relevant instructions set out in FAQ8 or use the historical data request to submit details to process such requests on their behalf.  Please ensure to validate that the renter had the rights to the Data before processing any requests.


13.  I am a public sector body in the EU seeking to make a request for data under Chapter V of the Data Act. How can do this? 

Please follow the instructions in the request intake form available at: [link to downloadable PDF file]. 


  1. 14. What should I do if I am selling my vehicle, Wallbox or charging stations?  

If you decide to sell your vehicle (or otherwise you permanently transfer your ownership of the vehicle, or your right to use it) to another person, you must complete the below steps. 

FordPass / retail customers 

  • unsubscribe from FordPass (and all services and subscriptions you had through FordPass for that vehicle);
  • perform a factory reset of the vehicle. For details on how to do this, please refer to FordPass FAQs [link to the relevant FordPass FAQ to be inserted here]); 
  • not allow the new owner/user of the vehicle to use your FordPass account.

Ford Pro / fleet customers 

  • Unenroll the vehicle from your Fleet Account and from all services and subscriptions. 

15.  What should I do if I have purchased a vehicle from someone else second-hand?

Please ensure you complete a full factory reset of your vehicle. Instructions on how to perform a factory reset can be found here [URL]. Once reset, and you wish to use connected vehicle services, please download the Ford Pass app and create a Ford Pass account, and then register the vehicle to your Ford Pass account. To learn more about Ford Pass, please visit [URL].

16.  As a Ford Pro customer, how do I obtain my CUU ID (Fleet owner approved TSP ID)?

Ford Pro administrators can access their Company UUID, by going into Company Settings.
You can find the Company settings menu by clicking your login name on the top right within Ford Pro Marketplace

17. I am interested in learning more of trade secrets that may be contained in the Data.

Please contact us at [   ] to learn more.