Firstly, you should have your concern investigated by an Authorised Ford Repairer . With access to the latest technology and Ford technical expertise, they will firstly diagnose the matter and advise whether your warranty covers the repair. Due to the very technical nature of vehicle operations, it is not possible to provide a diagnosis and advise on the necessary repairs without seeing the vehicle. Your Ford Authorised Repairer will be happy to explain what action is required, and will seek help from the Ford team when needed.

To maintain your paint surface and perforation warranties, the body panels of your Ford must be examined in line with the schedule in your vehicle service plan; preferably by a Ford Authorised Dealer and that the results of the check are recorded in the vehicle's body and paint record to maintain the vehicle's perforation warranty. 

Yes, the Ford Protect warranty plan applies to the vehicle and not the owner so subsequent owners can benefit from the balance of any warranty remaining on your vehicle when you sell it.